Rates For Non-Covered Assets
Let us manage and secure your systems so you can concentrate on what really matters to you.
| Remote Computer & Mobile Support Rate |
Remote Server, Network & Other Support Rate |
Onsite Support Rate |
|
|---|---|---|---|
| During Business Hours |
$120 for first hour or part of it + $30 per 15 minutes afterward |
$160 for first hour or part of it + $40 per 15 minutes afterward |
$320 for first 2 hours or part of it + $40 per 15 minutes afterward + Travel Expenses |
| After Business Hours |
$160 per hour or part of it | $200 per hour or part of it | $400 for first 2 hours or part of it + $50 per 15 minutes afterward + Travel Expenses |
Availability
- Remote support for Non-Covered Assets is usually provided within 3 to 7 business days or less, based on our availability.
- Onsite support for Non-Covered Assets is usually provided within 1 to 2 Weeks or less, based on our availability.
-
- Contact us during business hours to schedule non-covered support, after-hours work, or emergency support.
- Make support faster and better with a tailored plan and a dedicated team. Check our Build Your Plan page to get started!
Onsite Support Rates For Covered Assets
Let us manage and secure your systems so you can concentrate on what really matters to you.
| Asset With Onsite Support Service |
Asset Without Onsite Support Service |
|
|---|---|---|
| During Business Hours |
No Charges | $320 for first 2 hours or part of it + $40 per 15 minutes afterward + Travel Expenses |
| After Business Hours |
$200 for first hour or part of it + $50 per 15 minutes afterward |
$400 for first 2 hours or part of it + $50 per 15 minutes afterward + Travel Expenses |
Availability
- Onsite support for assets without Onsite Support Service is usually provided within 3 business days or less, based on our availability.
- Onsite support for assets with Onsite Support Service is usually provided on the same business day.
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- Contact us during business hours to schedule non-covered support, after-hours work, or emergency support.
- Have a partially covered asset? Upgrade your support to maximize your coverage and become hourly charges worry-free.
Emergency?
- We understand it happens.
- You can request emergency support while our office is open.
- As soon as we wrap up what we are doing now, we will drop everything else to help you.
- Emergency rates are double the rates above.
What Do We Mean By…?
- Asset: A device, service, or any other IT-wise supportable item.
- Covered Asset: An asset covered by a support plan.
- Non-Covered Asset: An asset not covered by a support plan.
- Travel Expenses: Round trip expenses from our office to your location.