Our Rates

Rates For Non-Covered Assets

  • Asset:
    A device, service, or any other IT-wise supportable item.
  • Covered Asset:
    An asset covered by a support plan.
  • Non-Covered Asset:
    An asset not covered by a support plan.
  • Travel Expenses:
    Round trip expenses from our office to your location.

Remote
Computer & Mobile
Support Rate
Remote
Server, Network & Other
Support Rate
Onsite
Support Rate
During
Business Hours
$100 for first hour or part of it +
$25 per 15 minutes afterward
$140 for first hour or part of it +
$35 per 15 minutes afterward
$280 for first 2 hours or part of it +
$35 per 15 minutes afterward +
Travel Expenses
After
Business Hours
$140 per hour or part of it $180 per hour or part of it $360 for first 2 hours or part of it +
$45 per 15 minutes afterward +
Travel Expenses


Availability


  • Remote support for Non-Covered Assets is usually provided within 3 to 7 business days or less, based on our availability.
  • Onsite support for Non-Covered Assets is usually provided within 1 to 2 Weeks or less, based on our availability.
  • Contact us during business hours to schedule non-covered support, after-hours work, or emergency support.
  • Make support faster and better with a tailored plan and a dedicated team.
    Check our Build Your Plan page to get started!

Onsite Support Rates For Covered Assets

  • Asset:
    A device, service, or any other IT-wise supportable item.
  • Covered Asset:
    An asset covered by a support plan.
  • Non-Covered Asset:
    An asset not covered by a support plan.
  • Travel Expenses:
    Round trip expenses from our office to your location.

Asset With
Onsite Support Service
Asset Without
Onsite Support Service
During
Business Hours
No Charges $280 for first 2 hours or part of it +
$35 per 15 minutes afterward +
Travel Expenses
After
Business Hours
$180 for first hour or part of it +
$40 per 15 minutes afterward
$360 for first 2 hours or part of it +
$45 per 15 minutes afterward +
Travel Expenses


Availability


  • Onsite support for assets without Onsite Support Service is usually provided within 3 business days or less, based on our availability.
  • Onsite support for assets with Onsite Support Service is usually provided on the same business day.
  • Contact us during business hours to schedule non-covered support, after-hours work, or emergency support.
  • Have a partially covered asset?
    Upgrade your support to maximize your coverage and become hourly charges worry-free.

Emergency?

  • We understand it happens.
  • You can request emergency support while our office is open.
  • As soon as we wrap up what we are doing now, we will drop everything else to help you.
  • Emergency rates are double the rates above.

What Do We Mean By…?

  • Asset: A device, service, or any other IT-wise supportable item.
  • Covered Asset: An asset covered by a support plan.
  • Non-Covered Asset: An asset not covered by a support plan.
  • Travel Expenses: Round trip expenses from our office to your location.

Let’s talk about IT